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世联翻译公司完成食品类英文翻译
发布时间：2018-07-20 08:58 点击：
世联翻译公司完成食品类英文翻译
Finding Solutions-In-Store Guest Recovery
This will discuss how to handle a situation when a guest is not satisfied with their experience in your store.
Start with the why
Guest recovery is about making a potentially negative experience a positive one. We always want to make sure everyone leaves with a
smile.
Thinking moment: When was the last time you had a negative experience while eating? How was it handled?
Education tips
These are just guidelines, kindly note; you need to use your judgment on what your solution is pending the guest and the situation.
A.S.S.E.T is an acronym we use to easily remember our steps to take care of an unsatisfied guest. It’s up to you to master these steps and
empower your team to use these steps for guest recovery.
Guests are our #1 ASSET
Not every guest experience is flawlessly fun. If this is the case, follow these steps to ensure the guest receive the care they deserve.
Acknowledgement-Listen to the guest and show empathy for the situation
Sincere Apology-Apologize for their experience
Solution-Offer a solution to the situation
Entice-Give an incentive to return
Below is an example of how to put A.S.S.E.T into action.
Example: A machine is down with a guest’s favorite flavor. It needs to be re-primed.
“Do you need any assistance?”
“Yes, why is my favorite flavor out right now?”
A “I understand your frustration. We are currently working on this machine to ensure you get the highest
quality yogurt.”
S“I apologize for the inconvenience.”
“We should have the machine working in 5 to 10 minutes.”
“I am in a rush.”
S “Would you like to try ____ flavor it’s amazing as well”
E “We will give you 20% off for the inconvenience”
“Ok, this flavor is pretty good, I will give it a try”
T “Thank you for your feedback we will work hard to ensure this does not happen again (Communicate
this to store leader/franchisee).
Discuss with your store leader how you can use ASSET in your store to take care of guests who are not satisfied. Make sure you understand
how you can be empowered to make sure everyone leaves with a smile.Unitrans世联翻译公司在您身边,离您近的翻译公司,心贴心的专业服务,专业的全球语言翻译与信息解决方案供应商,专业翻译机构品牌。无论在本地,国内还是海外,我们的专业、星级体贴服务，为您的事业加速！世联翻译公司在北京、上海、深圳等国际交往城市设有翻译基地，业务覆盖全国城市。每天有近百万字节的信息和贸易通过世联走向全球！积累了大量政商用户数据，翻译人才库数据，多语种语料库大数据。世联品牌和服务品质已得到政务防务和国际组织、跨国公司和大中型企业等近万用户的认可。 专业翻译公司,北京翻译公司,上海翻译公司,英文翻译,日文翻译,韩语翻译,翻译公司排行榜,翻译公司收费价格表,翻译公司收费标准,翻译公司北京,翻译公司上海。